New Delhi, May 29: Union Education Minister on Thursday conducted a high-level review of the Central Board of Secondary Education’s evaluation and post-result processes, directing officials to ensure swift and transparent resolution of student grievances linked to Class 12 examinations.
The review meeting was held at the headquarters of (CBSE) in New Delhi amid growing concerns regarding digital access issues and evaluation-related complaints raised by students and parents after declaration of examination results.
According to an official statement issued by the Ministry of Education, the Minister instructed officials to take all necessary measures to address student issues in a timely, transparent and amicable manner.
Reiterating the government’s focus on a student-centric examination system, Pradhan assured that all genuine concerns raised by students and parents would be addressed effectively and without delay.
During the meeting, the Minister reviewed various aspects of post-result services, including the functioning of student support systems, the evaluation and monitoring framework, and the performance of the CBSE digital platform.
Officials informed the Minister that nearly 18 lakh students had appeared for the CBSE Class 12 examinations this year. The evaluation process reportedly involved around 98 lakh answer sheets and approximately 40 crore scanned pages, making it one of the largest digital examination evaluation exercises in the country.
Authorities also stated that around four lakh students have so far accessed nearly 11 lakh scanned answer sheets through the online portal introduced for post-result services.
The review assumes significance in light of recent complaints regarding difficulties faced by students while accessing post-examination services online. Reports related to login failures, heavy server load, delayed access and payment gateway issues had surfaced after results were declared, prompting criticism and demands for improved digital infrastructure.
The Minister took note of these technical concerns during the meeting and stressed that no negligence affecting students would be tolerated, whether within or outside the system.
“Students’ interests remain the government’s foremost priority,” the Ministry quoted the Minister as saying while warning of strict action against lapses in the examination and result-handling process.
To address technical shortcomings, an expert team comprising professors from and specialists in digital systems has been tasked with reviewing the stability and efficiency of the portal infrastructure.
The expert group will examine issues related to server capacity, login management systems and payment gateway integration in order to ensure uninterrupted and seamless services for students accessing answer sheets and other post-result facilities.
The meeting was attended by senior officials from the Ministry of Education, including School Education and Literacy Secretary Sanjay Kumar and CBSE Chairperson Rahul Singh. Representatives from educational institutions, including IIT Madras and , also participated.
Senior officials from the and representatives from public sector banks such as , , and were also present at the meeting.
The review comes amid a wider political debate surrounding alleged irregularities in digital evaluation systems used for CBSE-linked examinations and national entrance tests such as NEET. Questions have recently been raised regarding transparency, discrepancies in marks and the integrity of the digital evaluation process.
While no specific irregularities were discussed officially during the meeting, the Ministry indicated that strengthening accountability and improving technological systems remain key priorities.
Education experts say the increasing scale of digitized evaluation systems has significantly improved efficiency in recent years but has also created new challenges related to server management, cybersecurity and transparency in large-scale examination processes.
The government has stated that further improvements in digital infrastructure and monitoring mechanisms will continue to be undertaken to ensure a smoother and more reliable examination ecosystem for students across the country.
