The Electricity Department of the Andaman and Nicobar Administration has operationalised a 24×7 Centralised Control Room to strengthen the redressal of power-related complaints across the Islands. The initiative introduces a single-window system designed to streamline the registration, monitoring and resolution of electricity grievances, with the stated aim of improving service delivery to consumers.
The Centralised Control Room has been established at the Disaster Management Building and functions as the nodal point for handling all power-related complaints from across the Union Territory. By centralising the complaint mechanism, the department intends to ensure systematic tracking of issues and timely resolution, reducing the need for consumers to approach individual site offices.
To enable round-the-clock access, a toll-free number, 1800-345-1111, has been made operational. Consumers and members of the general public can lodge complaints related to electricity supply at any time through this number. The department has indicated that complaints received through the toll-free line will be centrally coordinated and forwarded for prompt action through the control room.
Officials explained that the system is designed to improve response time and accountability by maintaining a central record of complaints and their status. The integration of complaint registration and monitoring under one platform is expected to reduce delays and enhance transparency in addressing power supply issues.
The Centralised Control Room has been positioned as a consumer-focused initiative aimed at simplifying access to grievance redressal services. By eliminating the requirement for physical visits to electricity department offices, the system is expected to make it easier for residents across different islands to report issues, particularly in remote or geographically dispersed areas.
The department has appealed to consumers to make optimum use of the facility for prompt resolution of power-related problems. Public participation through regular use of the system is seen as essential for its effective functioning and for enabling the department to identify recurring issues or areas requiring infrastructure improvement.
The launch of the Centralised Control Room forms part of broader efforts by the Andaman and Nicobar Administration to modernise service delivery mechanisms and improve responsiveness to public concerns. Officials indicated that continuous monitoring of the system will be undertaken to ensure that complaints are addressed efficiently and within a reasonable timeframe.
By introducing a 24×7 grievance redressal mechanism, the Electricity Department aims to enhance consumer confidence and ensure more reliable power services across the Islands. The initiative reflects an administrative push towards leveraging centralised systems to deliver essential public services more effectively and equitably.
