The Electricity Department has made fully operational a 24×7 Centralized Control Room (CCR) at Sri Vijaya Puram to ensure fast, reliable, and hassle-free resolution of power-related issues for consumers and the general public across the Andaman & Nicobar Islands.
The CCR serves as a single, dedicated platform for reporting power outages, supply disruptions, unsafe electrical conditions, and other electricity-related concerns, guaranteeing prompt and coordinated action by the department.
Consumers and the public are encouraged to register complaints through the toll-free number 1800-345-1111, which operates round the clock, seven days a week. Each complaint lodged at the CCR is officially recorded, continuously monitored, and addressed on a priority basis in a time-bound manner.
In addition to grievance redressal, the CCR provides timely information on scheduled power shutdowns, reasons for supply interruptions, and estimated restoration times, while also coordinating responses to emergency situations involving electricity safety.
The Electricity Department has appealed to all consumers and the public to make the CCR’s toll-free number their primary mode of communication for power-related issues, discouraging physical visits to local offices. Officials said active use of the CCR will enhance response times, ensure better coordination, and improve service delivery across the islands.
“Your Power Complaint, Our Priority – 24×7. No Office Visits – Just One Toll-Free Call,” the department emphasized, underscoring the CCR’s role in creating a seamless and consumer-friendly system.
The initiative aims to strengthen operational efficiency and transparency in power management while addressing the increasing need for timely communication and problem resolution in the electricity sector of the A & N Islands.
By centralizing complaint management and providing real-time updates, the CCR is expected to significantly reduce downtime during outages and improve public satisfaction. It also reflects the department’s ongoing efforts to leverage technology for faster, accountable service delivery in the islands’ electricity network.
The launch of the CCR comes as part of a broader drive to modernize consumer grievance mechanisms, ensuring that electricity supply disruptions are swiftly managed and that public safety is prioritized in all operational areas.
With this facility now fully functional, residents and businesses across the Andaman & Nicobar Islands can expect more efficient handling of power complaints, timely information on outages, and improved overall service reliability.
